General Terms of Sale

GENERAL CONDITIONS OF ONLINE SALE

These General Terms and Conditions govern the purchase agreement concluded via the website (www.annamaxx.com) between sole trader Viktoriia Zhukovskaia, with office at Rua Jose Almada Negreiros 193, 4400-191 Vila Nova de Gaia, holder of Tax Identification Number (NIF): 315989599, acting as seller (hereinafter “Annamaxx Shop”), and the Buyer who has completed the purchase process of a specific product on this website.

Email: info@annamaxx.com

1. Application of the General Terms of Sale

By placing orders on the Annamaxx Shop website (www.annamaxx.com), the Buyer accepts these General Terms of Sale.

2. Product Prices

The sale price corresponds to the price in force at the time of purchase and includes VAT at the applicable rate.

Where applicable, the purchase price shall be increased by transportation and/or delivery costs.

Annamaxx Shop shall not be liable for any computer, technical, or other errors that result in changes to the sale price, transportation or delivery costs (including discounts) displayed on the website. In such cases, the purchase order shall be deemed invalid and cancelled, the customer shall be informed accordingly, and any amounts paid shall be refunded.

3. Product Availability

The online sales platform www.annamaxx.com is designed so that Buyers are informed in advance of product availability. However, Annamaxx Shop cannot prevent stock shortages, particularly those caused by force majeure.

If Annamaxx Shop is unable to guarantee delivery of the purchased product within fourteen (14) days, the amount paid shall be refunded to the Buyer using the same payment method.

4. Product Presentation

Products offered for sale are described and displayed in accordance with their original characteristics, based on information provided by the relevant supplier.

Annamaxx Shop makes every effort to ensure that the information presented on www.annamaxx.com is free from typographical errors and will correct any detected errors as soon as possible.

If the information provided does not correspond to the product characteristics, the Buyer shall be informed and entitled to cancel the order.

Displayed photographs may not exactly match the product described. Product representation is as close to reality as possible.

5. Orders and Payment

Available payment methods are those indicated on the website (Payment methods) and may vary depending on the selected product, Buyer’s location, and chosen or available delivery method.

6. Product Delivery

All online purchases shall be delivered to the address provided by the Buyer when completing the order form.

Delivery requires advance payment or simultaneous payment of the product price and, where applicable, transportation and/or delivery costs.

Delivery takes place during working hours (09:00–19:00), depending on the carrier, route, and selected delivery method. Dispatch shall occur on the next business day after receipt of the order. Delivery is expected within 1–3 business days, depending on destination and transport method.

7. Exchanges and Returns

7.1 Exchange of Defective Products and/or Packaging

If the packaging or product is damaged upon delivery, Annamaxx Shop shall replace the product:
a) with an identical item; or
b) at the Customer’s request, with another product of equal or higher value.
For quality and hygiene reasons, unsealed cosmetics cannot be exchanged.
The Buyer must inspect the package and contents upon delivery and immediately file a claim with the carrier if damage is detected.
Exchanges must be registered in advance with Annamaxx Shop customer support within 30 days from receipt of the order by emailing info@annamaxx.com, stating the order number, items to be exchanged, and reason.
Products must be returned to the address provided by Annamaxx Shop customer support. Return shipping costs shall be borne by Annamaxx Shop.
Where applicable, refunds shall be processed within 14 days after inspection of the product by Annamaxx Shop.
Exchanges are carried out by post. The Buyer must specify the desired product at the time indicated above. Exchanges will only be processed if the product and packaging are returned together with the receipt. Information about the exchange procedure can be found on the website (Exchange & Returns).

7.2 Returns

Annamaxx Shop accepts returns provided they are made within 14 days from receipt of the order.
Products must be returned in perfect condition, unused, in original unopened packaging, together with the receipt, any gifts, and all included contents.
For quality and hygiene reasons, opened cosmetics cannot be returned.
Returns must be registered in advance by emailing info@annamaxx.com, stating the order number, returned items, reason for return, and, if applicable, desired replacement.
Products must be returned to the address provided by Annamaxx Shop customer support. Return shipping costs shall be borne by the Buyer.
Where applicable, refunds shall be processed within 10 business days after inspection of the returned product.
Returns may be made by post, following the procedure described above. Returns will only be processed if the product and packaging are returned together with the receipt. Information about the returns procedure can be found on the website (Exchange & Returns).

8. Right of Withdrawal

The right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

9. Liability Regarding Internet Use

Annamaxx Shop shall not be liable for any losses or issues arising from Internet use, including external intrusions or computer viruses.

10. Order Cancellation

Orders may be cancelled at any time prior to dispatch from the online store. Cancellation requests must be sent by email to info@annamaxx.com.

If cancellation is requested before dispatch, the order will be cancelled and no charges will apply.

If payment has already been made, customer support will contact the Buyer to obtain the necessary information for processing the refund. Refunds may take up to 10 business days.

11. Applicable Law and Jurisdiction

All matters relating to these General Terms shall be governed by Portuguese law.

For the resolution of any disputes arising from this agreement, the parties agree to submit to the exclusive jurisdiction of the courts of Porto district, expressly waiving any other jurisdiction.